Facebook and the lack of user support

Today I learned that Facebook support is non-existing. I had a problem joining a corporate network, and it requires you to add you work email-address and Facebook will send you a link through work email to confirm.

Very simple, right ? Not so for many users, including me. "Sorry, something went wrong. We're working on getting this fixed as soon as we can." The FAQ does not really answer to anything, the forums are full with people reporting this issue, cursing at Facebook, mocking Zuckerbergs billions and the shameful state of support.